News

We are continually updating our Financial Difficulties page to reflect the latest payment holiday / deferral government & regulatory guidance.

• 5th August 2020 – page updated
• 30th October 2020 – page updated
• 4th December 2020 – page updated

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Update: The Telephone system is now back to normal.

We are currently experiencing technical difficulties with our telephones and we are trying to fix this as soon as possible.

You can still make an automated payment by pressing 1, or if your query is urgent, please email us at [email protected]

Otherwise, please try again later.

We apologise for any inconvenience this may cause.

We are currently experiencing issues with our 01252 812 271 number, we are working on it with BT and hope to have it operational very soon.

In the meantime, you can continue to phone us on 03330 148 048, which will route to our Arrears team, but they will direct your call accordingly.

Update: Phone service was returned to normal around 15:30.

If you continue to be affected by Coronavirus (COVID-19) you can now apply for a payment holiday extension using our online application form.

Our revised and updated form will provide a personalised example of your payment holiday application financials. Also, if you select the email option, the financial examples will be emailed to you as a PDF for your records.

We have also released a new Payment Holiday Calculator, which will provide some examples for you to review before applying. This can also email you a PDF for your records – this form will not be sent to CHL, and if you wish to apply for a payment holiday, you will need to complete the online application form.

If you would prefer, you can download our paper application form to print, complete and return by post.

If you’ve been affected by Coronavirus (Covid-19) and you’re worried about how this may impact you financially, we’re here to help.  Customers impacted by this issue can apply for a payment holiday for up to 3 months.

There are two ways to submit a Payment Holiday application:

1. Submit an online form here.
2. Download this form, then print, complete and return by post.

Both forms have all the relevant instructions to help submit your application. Once we receive your application, we will action this as soon as possible and confirm your application in writing.

On Wednesday 11^th and Thursday 19th March 2020 the Bank of England made changes to the Base Rate of Interest, decreasing the rate by 0.50% and 0.15% respectively. This means the Base Rate is now 0.10%. As a result, the interest rate that applies to our Standard Variable Rate (SVR), and our Tracker mortgages linked to the Bank of England Base Rate will also decrease by 0.65% in line with the Terms and Conditions of these accounts effective 1^st April 2020.

We are currently experiencing high call volumes and we’re sorry it’s taking us longer than usual to answer your calls.

The Government has recently announced support measures as a result of the developments around Coronavirus (COVID-19), including a payment holiday for customers affected these developments. Please rest assured that we will do what we can to help and already work with customers to offer a whole range of solutions to meet their needs.

At CHL Mortgages, our customers come first. We know that recent developments around Coronavirus (COVID-19) will be concerning and causing disruption to your daily lives. Please see our FAQs for guidance and News for updates.

Due to the current situation relating to COVID-19, it may take longer than normal for you to receive correspondence from us. This includes Annual Statements and Payment Holiday confirmation letters. Thank you for your patience.