CHL Mortgages Landing Page

Capital Home Loans Limited

About Capital Home Loans

On the 20th June 2025 Capital Home Loans ceased to operate as a mortgage servicer.

All live customer accounts were transferred to either:

  • Jasper Mortgages (a trading name of Topaz Finance Limited);
  • Azurite Mortgages (a trading name of Topaz Finance Limited); or
  • Chetwood Financial Limited trading as CHL Mortgages (which is not affiliated with Capital Home Loans)

Each of these firms are regulated by the Financial Conduct Authority and, in the case of Chetwood Financial Limited, the Prudential Regulation Authority.

We have written to customers with a mortgage or other debt who have been affected by these transfers with details about the change. Please refer to the letter that has been sent to you, advising where your account has been transferred to.

CHL Mortgages for Intermediaries Limited (which trades as CHL Mortgages) is a separate company and is not an affiliate of Capital Home Loans Limited. For all enquiries please contact them via their website which is chli.co.uk and is for intermediary use only.

Frequently asked questions

  • I have an open mortgage account – who do I need to contact?

    Capital Home Loans no longer administers your account. We’ve written to you with details about who you need to contact. If you don’t have this letter, here is a guide:
    • I have a shortfall account – who do I need to contact?

      Capital Home Loans no longer administers your account. We’ve written to you with details about who you need to contact. If you don’t have this letter, here is a guide:
    • I have repaid my mortgage but Capital Home Loans (or Promontoria (Vantage) Limited) still holds a legal charge on my property. How do I get this removed?

      If your mortgage was repaid before 20 June 2025, please contact:

      CHL Mortgages
      PO Box 146
      SKIPTON
      BD23 9GN

      with your name, the address where the charge is registered and any details you have of our legal charge e.g. Land Registry Office Copies. Once we have your details, we’ll arrange to have the charge removed if it’s one that we can remove.

      The Land Registry will let us know when this has been done, and we’ll send on that confirmation to the person who contacted us.

      If your mortgage was repaid after 20 June 2025, please contact your new lender using the details provided in the letter they have sent to you or the guide above.
    • I have tried to make a payment (by cash/cheque/standing order/other method) which has not been processed/accepted

      Capital Home Loans is a closed business and is no longer accepting any payments. Please contact your new lender using the details above.
    • I have requested a Data Subject Access Request (DSAR) or made a subject right request and haven’t yet received a response

      Capital Home Loans no longer administers your account. We’ve written to you with details about who you need to contact. If you don’t have this letter, here is a guide:When you make a request. We aim to respond within one calendar month. This is in line with the regulatory timeframes allowed.

      We are unable to give you an update if your request is still within these timeframes.

      From 20 June 2025, you’ll need to send any new DSAR to your new lender. We’ve written to you with details about who you need to contact. If you don’t have this letter, here is a guide:
    • I have made a complaint and haven’t yet received a response

      We’ll acknowledge your complaint within 5 working days of us getting it, and aim to reply to your complaint within 8 weeks.

      We’re unable to give you an update in your complaint is still within these timeframes.

      From 20 June 2025, you’ll need to send any new complaints to your new lender. We’ve written to you with details about who you need to contact. If you don’t have this letter, here is a guide:
    • My mortgage redeemed with CHL. How do I make a complaint or request information about my account?

      Please write to us at:

      CHL Mortgages
      PO Box 146
      SKIPTON
      BD23 9GN
    • Our Data Privacy Notice

      At Capital Home Loans we respect your privacy. Our fair processing notice sets out how we use your personal data. Please see privacy notice to find out about how Capital Home Loans processes your data and your rights in relation to this.

      I need to contact you for another reason.

      You can write to us at:

      CHL Mortgages
      PO Box 146
      SKIPTON
      BD23 9GN

      Capital Home Loans Limited is authorised and regulated in the United Kingdom by the Financial Conduct Authority for residential mortgage business. Reference Number 307798. Registered Office: Admiral House, Harlington Way, Fleet Hampshire GU51 4YA. Registered in England Number 2174236.