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Outsourced Servicing

CHL provides flexible outsourced servicing options, from fully outsourced servicing across the lifecycle of your assets to acting as standby servicer, oversight and supporting services.

Our expertise covers:

Primary Servicing

CHL currently administers the day to day servicing of c.30,000 mortgages across several sectors: Buy-to-Let, commercial property, semi-commercial, and residential home loans including monthly payment collection, maturing loans, customer enquiries, redemptions and complaints management.


Specialist Servicing

CHL has significant experience of managing bespoke campaigns for arrears management, loss mitigation, asset management and interest only strategies across multiple sectors: Buy-to-Let, commercial property, semi-commercial, and residential home loans arrears.

The CHL Team are trained to contact customers to establish root cause of all payment difficulties.  Once established, forbearance requirements and individual customer requirements are considered where specific needs of the customer are assessed, and appropriate measures implemented to drive the right customer outcome.


Master Servicing and Portfolio Oversight

The CHL Team can provide Master Servicing oversight for mortgage portfolios to add enhanced value and optimise operational efficiencies. CHL currently oversee c.£5bn portfolio of regulated mortgage contracts and unsecured debt.


Standby Servicing

CHL can act as a Standby-Servicer, taking over servicing activities should for any reason the incumbent Servicer are not be able to meet their contractual obligations. CHL currently act as Standby on a number of servicing arrangements.


Treasury Services

CHL has more than 20 years’ experience in the Capital Markets issuing c.£10bn of securitised debt. An experienced RMBS Issuer, Servicer and Cash Manager for securitisation and warehouse structures with the capability to populate BoE loan level and ESMA templates.

CHL Treasury can also assist in the management and delivery of funding initiatives for its clients.


Please contact us to find out how we can support you.

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CHL Mortgages is a trading name of Capital Home Loans Ltd. Registered Office: Admiral House, Harlington Way, Fleet, Hampshire GU51 4YA, registered in England No. 2174236.

Authorised and regulated by the Financial Conduct Authority for Residential Mortgage Business. Firm ref no. 307798

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