Customer services: 01252 812271 | [email protected]
CHL Mortgages Customer Website
If we hold a mobile number on your account we may contact you by SMS. Please note that the SMS will come from ‘CHLMORTGAGE’.
If you receive an SMS from us, please call us on either 01252 812 271 or 03330 148 048 to discuss your account. If you have recently discussed your account with us, you do not need to take any further action.
Bank of England Base Rate Change
It has been announced that the Bank of England base rate has decreased from 4.75% to 4.50% in February 2025. The new rate will take affect from March 2025 and for the majority of customers, your payment will change from April 2025. We will write to you confirming your new monthly mortgage payment shortly.
We will prepare your annual mortgage statement after 31 March 2025. It will cover the period 1 April 2024 to 31 March 2025 and will be sent to you by post.
To protect your data, we won’t automatically send any statements by email.
If you live in the UK, you should expect to receive your statement by the end of April 2025. If you live outside of the UK, your statement is likely to take longer to arrive.
Once you’ve received your statement, if you have any questions, please visit the Frequently Asked Questions section on our website. If you can’t find the answer you need, please get in touch by email or give us a call on 01252 812 271. We’re here for you, Monday – Friday, 9am – 5pm, excluding bank holidays.