Payment methods
A Direct Debit is an easy and convenient way to make your payments. It means you don’t have to worry about forgetting to make your payment and if your payment amount changes, we’ll automatically update the Direct Debit so it collects the right amount. We’ll always write to you in advance to tell you that we’re going to do this.
To set up a Direct debit you can either:
- Call our Customer Services team on 01252 812 271 (Option 6) and we can do it over the phone. All you need is your sort code, account number and the authority to set up payments from the account.
- Request we post a copy to you to complete and return to us at: CHL Mortgages, Admiral House, Harlington Way, Fleet, GU51 4YA.
You should allow 8 working days for us to set up a new Direct Debit. If your next payment is due before then, you should make it in a different way. We’ll send you a letter to tell you when we’ve set your Direct Debit up.
Things you should know
- Your payments are protected by the Direct Debit guarantee.
- If your Direct Debit is rejected by your bank, we’ll add a fee to your account. This is to cover the cost of dealing with this and the current amount of this fee is shown in our Tariff of Mortgage Charges. We won’t charge this fee more than once in a month. If you can’t make the payment or want to pay a different way, you should contact us straight away.
A bank transfer is a single payment set up through your bank. You can set one up online, in branch or over the phone. You choose when and how much you pay.
If you’d like to pay by bank transfer, please give us a call on 01252 812 271 (Option 6). Or you can email us at [email protected].
Things you should know
- Payments received will be applied to your account the following working day.
We have two ways you can pay using your debit card:
- Use our automated payment line by calling 01252 812 271 (Option 1). This is available 24 hours a day, seven days a week.
- Speak to one of our team on 01252 812 271 (Option 6). Phone lines are open between 9am and 5pm Monday to Friday, excluding bank holidays.
Things you should know
- Our automated payment line is only available to account holders.
- You can pay your monthly payment amount using the automated payment line. Unless you’ve got an agreed arrangement with us you’ll need to call us and speak to one of our team if you want to pay more than this.
- You’ll need your account number, date of birth, payment amount and the numbers from the security property’s postcode to use this service.
- Payments will be applied to your account the following working day.
- If you have more than one account with us, you’ll need to make separate payments on the automated payment line for each one.
Standing orders are automatic, regular payments set up through your bank. You can set one up to make your monthly payment online, in branch or over the phone. You choose when to pay and can change or cancel it at any time. If your monthly payment changes, you’ll need to change your standing order with your bank.
If you’d like to pay by standing order, please give us a call on 01252 812 271 (Option 6). Or you can email us at [email protected].
Phone lines are open between 9am and 5pm Monday to Friday, excluding bank holidays.
Things you should know
- Payments can take up to five days to reach us and are only received on weekdays (excluding bank holidays).
- You’re in control of your standing order. If your monthly payment amount changes, you’ll need to change the amount of your standing order through your bank. If you don’t do this, you could end up paying too much or too little.
- If you no longer want to pay by standing order, you’ll need to cancel it with your bank. If you don’t do this, your bank will continue to send us the agreed amount (as long as there’s enough money in your bank account).