Direct Debits
To set up a Direct debit you can either:
- Call our Customer Services team on 01252 812 271 (Option 6) and we can do it over the phone. All you need is your sort code, account number and the authority to set up payments from the account.
- Request we post a copy to you to complete and return to us at: CHL Mortgages, Admiral House, Harlington Way, Fleet, GU51 4YA.
Please allow at least 10 working days for your Direct Debit to be set up. If your monthly due date has passed or there are less than 10 working days left in the month, your Direct Debit will be set up for the following month and you will need to arrange to pay another way for the current month.
Payments / Overpayments
To set up a Direct debit you can either:
- Call our Customer Services team on 01252 812 271 (Option 6) and we can do it over the phone. All you need is your sort code, account number and the authority to set up payments from the account.
- Request we post a copy to you to complete and return to us at: CHL Mortgages, Admiral House, Harlington Way, Fleet, GU51 4YA.
Please allow at least 10 working days for your Direct Debit to be set up. If your monthly due date has passed or there are less than 10 working days left in the month, your Direct Debit will be set up for the following month and you will need to arrange to pay another way for the current month.
Our automated payment line will only let you pay your monthly payment, unless we’ve agreed an arrangement with you to pay more than your normal monthly payment (for example, to clear payment shortfall on the account).
You can find out how to make overpayments in the Making overpayments section of our Manage Account page.
There are details on how to do this in the Making overpayments section of our Manage Acoount page. You can also call our Customer Services team to discuss overpayment options on 01252 812 271 (Option 6). Phone lines are open between 9am and 5pm Monday to Friday, excluding bank holidays.
There are several ways you can make your monthly mortgage payments:
- Automated Card Payment System (01252 812 271, Option 1)
- Direct Debit
- Bank Transfer/Standing Order
- Debit Card over the phone
There are further details in the Making payments section of our Manage Account page and in the Payment methods section of our FAQs.
Overpaying your mortgage means you can save money on the interest you pay. It can also help reduce the amount you need to pay back at the end of the term.
You can find out more about overpayment options in the Making overpayments section of our Manage Account page.
Important information:
- You should only overpay what you can afford. If you’re unsure whether overpaying is right for you, you may wish to seek independent financial advice to help you with your decision.
- Overpaying might not pay back the full amount you owe by the end of the term, so you may need to think about how you’ll pay back any remaining balance.
If you have an endowment policy, shares, Individual Savings Account (ISA) or other investment plan that you were saving for a rainy day, you might want to use this to reduce or pay off your mortgage.
Important things to consider:
- The value of savings and investments can go down as well as up so it’s important to check on the progress of your plan regularly to make sure that it’s on track.
- If you’re unsure whether using an investment policy to repay all or part of your mortgage is right for you, you may wish to seek independent financial advice to help you with your decision.
- If your savings or investment aren’t enough to pay back the full amount you owe by the end of the term, you may need to think about how you’ll pay back any remaining balance.
- As part of our due diligence checks we may ask you to provide details of where the money is coming from and some documents to confirm this.
Redeeming / paying off your mortgage
If you have an endowment policy, shares, Individual Savings Account (ISA) or other investment plan that you were saving for a rainy day, you might want to use this to reduce or pay off your mortgage.
Important things to consider:
- The value of savings and investments can go down as well as up so it’s important to check on the progress of your plan regularly to make sure that it’s on track.
- If you’re unsure whether using an investment policy to repay all or part of your mortgage is right for you, you may wish to seek independent financial advice to help you with your decision.
- If your savings or investment aren’t enough to pay back the full amount you owe by the end of the term, you may need to think about how you’ll pay back any remaining balance.
- As part of our due diligence checks we may ask you to provide details of where the money is coming from and some documents to confirm this.
Ways we can help (interest only mortgages)
Overpaying your mortgage means you can save money on the interest you pay. It can also help reduce the amount you need to pay back at the end of the term.
You can find out more about overpayment options in the Making overpayments section of our Manage Account page.
Important information:
- You should only overpay what you can afford. If you’re unsure whether overpaying is right for you, you may wish to seek independent financial advice to help you with your decision.
- Overpaying might not pay back the full amount you owe by the end of the term, so you may need to think about how you’ll pay back any remaining balance.
If you have an endowment policy, shares, Individual Savings Account (ISA) or other investment plan that you were saving for a rainy day, you might want to use this to reduce or pay off your mortgage.
Important things to consider:
- The value of savings and investments can go down as well as up so it’s important to check on the progress of your plan regularly to make sure that it’s on track.
- If you’re unsure whether using an investment policy to repay all or part of your mortgage is right for you, you may wish to seek independent financial advice to help you with your decision.
- If your savings or investment aren’t enough to pay back the full amount you owe by the end of the term, you may need to think about how you’ll pay back any remaining balance.
- As part of our due diligence checks we may ask you to provide details of where the money is coming from and some documents to confirm this.