You can do this by calling us on: 01252 812 271 (Option 6). Phone lines are open between 9am and 5pm Monday to Friday, excluding bank holidays.
Or by writing to us at: CHL Mortgages, Admiral House, Harlington Way, Fleet, GU51 4YA.
You can find out more about the process in the support for when someone dies section of our Manage Account page.
You can find details of independent organisations who may be able to help in the Independent support section of our Support page.