Financial Difficulties
There are many organisations available who can offer free, impartial advice on how to deal with your debts. See the Independent Support section under our Support page for more details.
We understand that this is a very worrying time and the first thing you should do is get in touch with us on 03330 148 048 so we can get an understanding of your circumstances.
Legal proceedings to take possession of your property will only be considered as a last resort and once all other alternatives have been exhausted. If we’re unable to get in touch with you and the level of payment shortfall means that litigation is the only option, we’ll write to you at each stage of the process to explain what’s happening and invite you to discuss your options with us.
If there’s been a change to your circumstances and you’re unable to afford your monthly payment, we’re here to help. You can reach our team by calling 03330 148 048. Our phone lines are open Monday to Friday 9am – 5pm, excluding bank holidays.
If you have debts with other companies or want independent advice, we recommend you speak to a financial or debt adviser. You can find details of useful organisations that provide Independent Support on our support page.
This helps us understand your financial situation and what options may be suitable for you.
If you don’t make your monthly payment in the same month that it is due, or if one or more mortgage payments are overdue, we may charge you an arrears administration fee. This is to help cover the extra costs of managing your account whilst it’s in payment shortfall. The current level of this fee is outlined in our Tariff of Mortgage Charges.
Any arrears administration fees will be added to your mortgage balance.
We won’t charge the fee if you pay your full mortgage payment each month, if your payment shortfall is less than one month’s payment or if you agree a payment arrangement with us and keep to the agreed arrangement.
If you’re struggling with your mortgage payments, please talk to us. You can call us on 03330 148 048. Our phone lines are open Monday to Friday 9am to 5pm, excluding bank holidays.