Contacting CHL Mortgages
When you call us, we’ll ask some security questions before we can access your account, to make sure that we’re talking to the right person and all your personal and account information stays safe. We’ll ask you some questions about you and the account(s) you hold with us.
If you’ve set up a password with us, please have this to hand before calling in. It can also help to check your up-to-date account information before speaking to us, for example looking at a recent letter from us.
Our team members can only offer information and not financial advice. We also record our calls for training and monitoring purposes.
If we hold a mobile number on your account we may contact you by SMS. Please note that the SMS will come from ‘CHLMORTGAGE’.
If you receive an SMS from us, please call us on either 01252 812 271 or 03330 148 048 to discuss your account. If you have recently discussed your account with us, you do not need to take any further action.
Text messages (SMS)
If we hold a mobile number on your account we may contact you by SMS. Please note that the SMS will come from ‘CHLMORTGAGE’.
If you receive an SMS from us, please call us on either 01252 812 271 or 03330 148 048 to discuss your account. If you have recently discussed your account with us, you do not need to take any further action.