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Customer services: 01252 812271 | [email protected]

Customer services: Call us | Email us

CHL Mortgages Customer Website

CHL Mortgages Customer Website

  • Manage Account
    • Making your payment
    • Making overpayments
    • Paying your mortgage in full
    • Making changes
    • Third party authority
    • Credit file reporting
    • Support for when someone dies
    • Changing repayment type
  • Support
    • Mortgage Worries (homeowners)
    • Mortgage worries (buy-to-let)
    • Interest only mortgages
    • Switching to another lender
    • Independent help & support
    • Making a complaint
  • Forms & Documents
  • Contact us
  • help
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We’re here for you

Our dedicated teams are here for you Monday-Friday 9:00am – 5:00pm. Talk to us.

Find out more
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Interest only customers


Helping you plan for the future

The end of your mortgage may seem a long way off, but we know that time flies. If you’re an interest only customer we can help you make a plan to pay it off.

Find out more
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Slide 1
We’re here for you

Our dedicated teams are here for you Monday-Friday 9:00am – 5:00pm. Talk to us.

Find out more
Slide 1

Interest only customers


Helping you plan for the future

The end of your mortgages may seem a long way off, but we know that time flies. If you’re an interest only customer we can help you make a plan to pay it off.

Find out more
previous arrowprevious arrow
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Mortgage worries

If you’re struggling to pay your mortgage or are worried about future payments, talk to us today. You’re not alone, we’re here to help when things get tough.

Find out more

Useful forms

If you’re looking for the forms you need – for example, to allow a third party to contact us on your behalf – you can find them here.

Find out more

Paying off early

You can repay your mortgage in full at any time. Request a redemption statement today if you’re considering repaying in full to see how much you have left to pay.

Find out more

Some impartial sources we recommend

Citizens Advice England and Wales
Citizens Advice England and Wales
Citizens Advice Scotland
Citizens Advice Scotland
Gov.uk – Interest Support
Support for Mortgage Interest
Gov.uk – Separation Support
Sorting out Separation (gov.uk)
MoneyHelper
Money Helper
StepChange Debt Charity
StepChange Debt Charity
National Debtline
National Debtline
Samaritans
Samaritans
Mind
Mind - For Better Mental Health
Rethink Mental Illness
Rethink Mental Illness
NHS Choices
NHS Choices
Carers UK
Carers UK - Making Life Better for Carers
Carers UK
CAP (Christians Against Poverty)
Surviving Economic Abuse
Surviving Economic Abuse
Death Notification Service
Death Notification Service
Tell Us Once GOV.UK
Tell Us Once (GOV.UK)
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Can’t find what you’re looking for?

Enter a question below to search our list of Frequently Asked Questions…

or visit the FAQs page to browse the full list by category.

Contact us


Customer Services: 01252 812 271

Specialist Services: 03330 148 048

CHL Mortgages, Admiral House, Harlington Way, Fleet, GU51 4YA

Useful Info


  • Forms & Documents
  • FAQs
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Legals


  • Privacy Notice
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  • Modern Slavery Policy
  • ESG Report

CHL Mortgages is a trading name of Capital Home Loans Ltd. Registered Office: Admiral House, Harlington Way, Fleet, Hampshire GU51 4YA, registered in England No. 2174236. Authorised and regulated by the Financial Conduct Authority for Residential Mortgage Business. Firm ref no. 307798. Copyright CHL Mortgages © 2025

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE

Bank of England Base Rate Change
It has been announced that the Bank of England base rate has decreased from 4.75% to 4.50% in February 2025. The new rate will take affect from March 2025 and for the majority of customers, your payment will change from April 2025. We will write to you confirming your new monthly mortgage payment shortly.

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We will prepare your annual mortgage statement after 31 March 2025. It will cover the period 1 April 2024 to 31 March 2025 and will be sent to you by post.

To protect your data, we won’t automatically send any statements by email.

If you live in the UK, you should expect to receive your statement by the end of April 2025. If you live outside of the UK, your statement is likely to take longer to arrive.

Once you’ve received your statement, if you have any questions, please visit the Frequently Asked Questions section on our website. If you can’t find the answer you need, please get in touch by email or give us a call on 01252 812 271. We’re here for you, Monday – Friday, 9am – 5pm, excluding bank holidays.

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