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CHL Mortgages

  • Existing Customers
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      • Income & Expenditure Form
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  • Existing Customers
    • Financial Difficulties
      • Income & Expenditure Form
    • Interest Only Repayment Strategy Form
    • FAQ
    • Complaints
    • Documentation
  • Outsourced Servicing
  • Investor Relations
  • Contact Us
    • Careers
  • Search
  • About Us
  • Careers @ CHL
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  • ESG Report

Contact Us

You are here: Home / Contact Us

I am an Existing Customer

For general enquiries:

Customer Services:
Telephone: 01252 812 271 (9am to 5pm Monday to Friday, excluding bank holidays)
email: [email protected]

If you are experiencing problems paying your CHL mortgage:

Arrears and Payment Enquiries:
Telephone: 03330 148 048 (9am to 5pm Monday to Friday, excluding bank holidays with extended hours until 6pm on the last working day of the month)
email: [email protected]

Submit a Financial Difficulties Assistance Request Form online


Outsourced Servicing

CHL provides flexible outsourced servicing options, from fully outsourced servicing across the lifecycle of your assets to acting as standby servicer, oversight and supporting services.

Telephone: 01252 812 271
e-mail:[email protected]


I have an Investor Relations Enquiry

Please contact the Treasury team on:

Telephone: 01252 812 271
e-mail:[email protected]

  • About Us
  • Careers @ CHL
  • Privacy Policy
  • Cookie Policy
  • ESG Report

CHL Mortgages is a trading name of Capital Home Loans Ltd. Registered Office: Admiral House, Harlington Way, Fleet, Hampshire GU51 4YA, registered in England No. 2174236. Authorised and regulated by the Financial Conduct Authority for Residential Mortgage Business. Firm ref no. 307798 Copyright © 2025


YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE

Please be aware that our automated card payment service will be unavailable from 6:00pm on Thursday 19 June.

You will still be able to make a card payment by calling and speaking to a member of our team on 01252 812271 until 11am on Friday 20th June.

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